Packing Dimensions Error
How to correct Package Dimensions Error in SC account
Why You Need to Re-Add SKU Details After Updating Dimensions in Seller Central
When uploading a new product to your SKUdrop Dashboard, Amazon requires complete product data—including dimensions—to determine the product’s size tier. If these details are missing when the SKU is first imported, the full process must be followed again to sync the correct data.
💡 We’re working on a new information screen to make this process easier—coming soon!
🔧 Step-by-Step Process to Update Product Dimensions and Sync with SKUdrop
- Update Dimensions in Seller Central:
- Go to your Seller Central account
- Locate your product and add dimensions in the "More Details" section (Amazon sometimes moves this field to other areas, but it will still be under the product detail pages)
- Wait ~30 minutes
- This allows time for Amazon to update the product information across its systems
- Sync with SKUdrop:
- In your SKUdrop account, go to “Add Products or Brands”
- Click “Import Products from Amazon”
- Choose “Import All SKUs” or “Update Products” (see image reference if needed)
- Refresh Your Browser:
- You’ll see a message once the import is complete
- If the SKU(s) appear with a red “Updated” symbol, they’re ready
- If not, wait another 10–30 minutes and try again—Amazon syncing can take a bit of time
- Re-Enter Product Details:
- Once the SKU(s) reappear, you will need to enter all required info again, including:
- HS Code
- Commercial Invoice
- This is a necessary step for syncing and not a system bug
⏱ Time Estimate:
The process typically takes just a few minutes after your updates have gone live in Amazon.
📺 Need Visual Help?
Check out our helpful video tutorials on the SKUdrop YouTube channel:
▶️ www.youtube.com/@skudrop/videos
If you need further help, feel free to reach out to support@skudrop.com.
Updated on: 31/10/2026
Thank you!