How do I pay a failed payment?
How to Resolve a Failed Payment in SKUdrop.
If you’ve received an email notifying you of a failed payment, it's important to resolve the issue promptly so your shipment is not held up from leaving China for failed Shipping invoices or processed through Customs for failed Duty and or Tariff invoices. The email will indicate why the payment failed. Here are the most common reasons and how to fix them:
⚠️ 1. Payment Requires Authorization
Some failed payments occur because additional authorization is required.
Steps to resolve:
- Go to "Billing" in your SKUdrop account.
- Click the "Pay" button next to the failed invoice.
- A payment window will appear.
- Follow the prompts to complete the payment authorization.
💳 2. Insufficient Funds
If the failure is due to insufficient funds on your card:
Steps to resolve:
- Add funds to your credit or debit card.
- Return to the "Billing" section.
- Click "Pay" to retry the payment.
- You will receive a notification confirming success or failure.
🏦 3. Bank Blocked the Payment
Sometimes, your bank may block the transaction due to security or policy reasons.
Steps to resolve:
- Contact your bank to approve the charge.
- Or, add a new payment method:
- Go to your "Profile"
- Scroll to the Payment Section
- Add a new Visa, MasterCard, or AMEX (other cards are not accepted)
If you continue to experience issues, it’s best to contact SKUdrop Support for assistance.
Updated on: 31/10/2026
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