How Do I Cancel an Outbound Shipping Order?

Cancelling shipments to FBA, AWD, Other Locations Worldwide

🚚 If you need to cancel an outbound shipping order, the process depends on the shipping method selected and the current status of your shipment.

⚠️ Important: Always contact SKUdrop Support BEFORE cancelling any shipment in Amazon Seller Central.

Our team must first confirm that your shipment has not already been processed and loaded into a shipping container, and that cancellation is still possible in the SKUdrop system.

1. Amazon FBA – USA and UK (Automated Shipping)

For shipments created using SKUdrop's automated shipping service:

1. Contact SKUdrop Support first to request cancellation.
2. Our team will check whether your shipment has already been processed and loaded into a container.
3. If cancellation is possible, we will advise you to cancel the corresponding shipment in Amazon Seller Central.
4. Once you have confirmed the Amazon shipment has been cancelled, SKUdrop will arrange cancellation in our system.

Please note: If your shipment has already been processed and loaded into a container, it cannot be cancelled. Do not cancel the Amazon shipping plan unless SKUdrop has confirmed that cancellation is possible.

2. Amazon FBA/AWD – Other Countries (EU, Australia, Canada, etc.)

For shipments arranged through your own Freight Forwarder (FF) or SKUdrop's Request for Quote (RFQ) service:

• Own Freight Forwarder: Contact SKUdrop Support to request cancellation and coordinate any necessary arrangements with your Freight Forwarder.
• SKUdrop RFQ: Contact SKUdrop Support to request cancellation. Shipments that have already been processed and loaded into a container cannot be cancelled.

If an Amazon shipping plan has been created, please do not cancel it until SKUdrop has confirmed that cancellation is possible.

3. Non-Amazon FBA Shipments (Other Destinations)

For shipments to private warehouses, distribution centres, retail locations or other destinations worldwide:

• Own Freight Forwarder: Contact SKUdrop Support to request cancellation and coordinate with your Freight Forwarder.
• SKUdrop RFQ: Contact SKUdrop Support to request cancellation. Shipments that have already been processed and loaded into a container cannot be cancelled.

4. How to Contact SKUdrop Support

You can request cancellation directly from your SKUdrop Dashboard:

1. Navigate to All Shipments.
2. Select the relevant order category: SKUdrop Orders, FF Orders or Quote Orders.
3. Locate the shipment you wish to cancel.

Click the Support icon 

  next to the shipment.

5. Submit your cancellation request.

Alternatively, email support@skudrop.com and include your SKUdrop Order ID.

Important Information

• Always contact SKUdrop before cancelling a shipment in Amazon Seller Central.
• Shipments already processed and loaded into a container cannot be cancelled.
• Cancellation requests are subject to confirmation by SKUdrop Support.
• Any services already performed or costs incurred may still be payable.
• Cancelling a shipment in Amazon Seller Central does not automatically cancel the corresponding SKUdrop order.

Need Assistance?

If you have any questions about cancelling a shipment, please contact support@skudrop.com or use the Support icon next to your shipment.

Our team will check your shipment status and advise you on the next steps.

Updated on: 31/10/2026