> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.skudrop.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Packing Dimensions Error

## How to correct Package Dimensions Error in SC account

**Why You Need to Re-Add SKU Details After Updating Dimensions in Seller Central**

When uploading a new product to your SKUdrop Dashboard, **Amazon requires complete product data—including dimensions—to determine the product’s size tier**. If these details are missing when the SKU is first imported, the full process must be followed again to sync the correct data.

> 💡 _We’re working on a new information screen to make this process easier—coming soon!_

---
### 🔧 Step-by-Step Process to Update Product Dimensions and Sync with SKUdrop

1. **Update Dimensions in Seller Central:**

* Go to your **Seller Central account**
* Locate your product and add dimensions in the **"More Details"** section (Amazon sometimes moves this field to other areas, but it will still be under the product detail pages)
2. **Wait ~30 minutes**

* This allows time for Amazon to update the product information across its systems
3. **Sync with SKUdrop:**

* In your SKUdrop account, go to **“Add Products or Brands”**
* Click **“Import Products from Amazon”**
* Choose **“Import All SKUs”** or **“Update Products”** (see image reference if needed)
4. **Refresh Your Browser:**

* You’ll see a message once the import is complete
* If the SKU(s) appear with a red **“Updated”** symbol, they’re ready
* If not, wait another **10–30 minutes** and try again—Amazon syncing can take a bit of time
5. **Re-Enter Product Details:**

* Once the SKU(s) reappear, you will need to **enter all required info again**, including:

* **HS Code**
* **Commercial Invoice**
* This is a necessary step for syncing and not a system bug

---

⏱ **Time Estimate:**  
The process typically takes just a few minutes **after** your updates have gone live in Amazon.

---

📺 **Need Visual Help?**  
Check out our helpful video tutorials on the SKUdrop YouTube channel:  
▶️ [www.youtube.com/@skudrop/videos](https://www.youtube.com/@skudrop/videos)

If you need further help, feel free to reach out to **support@skudrop.com**.