> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.skudrop.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm having issues trying to access my SKUdrop account.

## Having issues trying to access your SKUdrop account

**Trouble Logging Into Your SKUdrop Account?**

If you're having trouble accessing your SKUdrop account, please follow these steps:

1. **Check your email address**  
Make sure you are using the **same email address** you used when signing up for your SKUdrop account.
2. **Verify your password**  
Ensure you're entering the **correct password**. Please note that passwords are **case sensitive**.
3. **Forgot your password?**  
If you can't remember your password, please go through the **password reset process** on the login page.
4. **Still having trouble?**  
If you're still unable to log in or believe there is another issue, please **request to be transferred to a support team member** for further assistance.