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# How Do I Cancel an Outbound Shipping Order?

## Cancelling shipments to FBA, AWD, Other Locations Worldwide

🚚 If you need to cancel an outbound shipping order, the process depends on the shipping method selected and the current status of your shipment.

**⚠️ Important: Always contact SKUdrop Support BEFORE cancelling any shipment in Amazon Seller Central.**

Our team must first confirm that your shipment has not already been processed and loaded into a shipping container, and that cancellation is still possible in the SKUdrop system.

### 1. Amazon FBA – USA and UK (Automated Shipping)

For shipments created using SKUdrop's automated shipping service:

1. **Contact SKUdrop Support first** to request cancellation.
2. Our team will check whether your shipment has already been processed and loaded into a container.
3. If cancellation is possible, we will advise you to cancel the corresponding shipment in **Amazon Seller Central**.
4. Once you have confirmed the Amazon shipment has been cancelled, SKUdrop will arrange cancellation in our system.

**Please note:** If your shipment has already been processed and loaded into a container, it cannot be cancelled. Do not cancel the Amazon shipping plan unless SKUdrop has confirmed that cancellation is possible.

### 2. Amazon FBA/AWD – Other Countries (EU, Australia, Canada, etc.)

For shipments arranged through your own Freight Forwarder (FF) or SKUdrop's Request for Quote (RFQ) service:

* **Own Freight Forwarder:** Contact SKUdrop Support to request cancellation and coordinate any necessary arrangements with your Freight Forwarder.
* **SKUdrop RFQ:** Contact SKUdrop Support to request cancellation. Shipments that have already been processed and loaded into a container cannot be cancelled.

If an Amazon shipping plan has been created, please do not cancel it until SKUdrop has confirmed that cancellation is possible.

### 3. Non-Amazon FBA Shipments (Other Destinations)

For shipments to private warehouses, distribution centres, retail locations or other destinations worldwide:

* **Own Freight Forwarder:** Contact SKUdrop Support to request cancellation and coordinate with your Freight Forwarder.
* **SKUdrop RFQ:** Contact SKUdrop Support to request cancellation. Shipments that have already been processed and loaded into a container cannot be cancelled.

### 4. How to Contact SKUdrop Support

You can request cancellation directly from your SKUdrop Dashboard:

1. Navigate to **All Shipments**.
2. Select the relevant order category: **SKUdrop Orders**, **FF Orders** or **Quote Orders**.
3. Locate the shipment you wish to cancel.
Click the Support icon 
![](https://storage.crisp.chat/users/helpdesk/website/-/d/b/f/f/dbff86426e5c3800/5870a218-4802-4fe9-b6de-fc79b2_1782afm.png)
  next to the shipment.

5. Submit your cancellation request.

Alternatively, email [support@skudrop.com](mailto:support@skudrop.com) and include your SKUdrop Order ID.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/b/a/5fba6d0b077bb000/557ff0d9-5d03-413f-b5b4-069f12_1annmsl.png)

### Important Information

* Always contact SKUdrop before cancelling a shipment in Amazon Seller Central.
* Shipments already processed and loaded into a container cannot be cancelled.
* Cancellation requests are subject to confirmation by SKUdrop Support.
* Any services already performed or costs incurred may still be payable.
* Cancelling a shipment in Amazon Seller Central does not automatically cancel the corresponding SKUdrop order.

### Need Assistance?

If you have any questions about cancelling a shipment, please contact [support@skudrop.com](mailto:support@skudrop.com) or use the Support icon next to your shipment.

Our team will check your shipment status and advise you on the next steps.